Our Policies

Privacy Policy

At https://thecoast.lk, we are committed to protecting the privacy and security of our guests’ personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit or make a reservation on our website. By using our website, you consent to the practices described in this policy.

Information We Collect
When you visit our website, we may collect certain information about you, including:

  • Personal identification information (such as your name, email address, and phone number) provided voluntarily by you during the enquiry.
  • Payment and billing information necessary to process your reservaions, including credit card details, which are securely handled by trusted third-party payment processors.
  • Browsing information, such as your IP address, browser type, and device information, collected automatically using cookies and similar technologies.

Use of Information

We may use the collected information for the following purposes:

  • To process and fulfil your reservation.
  • To communicate with you regarding your reservation, provide customer support, and respond to inquiries or requests.
  • To personalise your reservation experience and present relevant reservation recommendations and promotions.
  • To improve our website and services based on your feedback and browsing patterns.
  • To detect and prevent fraud, unauthorised activities, and abuse of our website.

Information Sharing

We respect your privacy and do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

  • Trusted service providers: We may share your information with third-party service providers who assist us in operating our website, processing payments. These providers are contractually obligated to handle your data securely and confidentially.
  • Legal requirements: We may disclose your information if required to do so by law or in response to valid legal requests or orders.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyse website traffic, and gather information about your preferences and interactions with our website. You have the option to disable cookies through your browser settings, but this may limit certain features and functionality of our website.

Changes to the Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised “last updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

Contact Us

If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please contact us using the information provided on our website.

CONTACT US
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Book Your Stay

“A private seaside paradise where magical sunsets paint the sky”

    1. Early check-in and late checkout – Will be offered depending on the availability, at 50% of the contracted nightly rate
    2. Bookings Terms – To confirm a reservation at The Coast (standard currency is USD), the Customer will transfer a non-refundable confirmation deposit of 50% of the total value (including service charge & prevailing government tax). The remaining 50% balance payment is due maximum 30 days before arrival (Please ensure that you are protected by your relevant travel insurance policies in case of a force majeure events)
    3. Cancellation & Refund Policy –
    • 50% of the total rental amount will be forfeited if the cancellation is made more than 60 days before arrival.
    • Up to 100% of the total rental amount will be forfeited if the cancellation is made between 1 and 59 days before arrival.
    • The applicable penalty amount will be deducted from monies received to date, and The Coast (Pvt) Ltd will refund any remaining balance to the Customer.
    1. Payment – All payments must be transferred to the business account details provided with your final invoice, failure to make payment as described above may invalidate the booking
    2. Driver’s Accommodation – Is not available at the property. Suitable options nearby can be provided on prior request.
    3. Child Policy – No children without parents’ supervision is allowed
    4. Dietary restrictions – To be informed at the time of confirming the reservation or ordering your food items
    5. Baby Crib & additional bed available on request
    6. All our rates are on BB basis, Lunch & Dinner can be ordered from our À la carte menu

    Please contact us via email or mobile to confirm your reservation with us!

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    © 2024 The Coast (Pvt) Ltd – All Rights Reserved

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